FAQ

At Onsite Technical Services, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 623-203-9329 or info@onsite-tech.com.

CUSTOMER SERVICE
[QUESTION] How long will it take for someone to respond incase of an emergency?
[ANSWER] We will assign the first available tech to your emergency. Even pulling them off a none critical service call.

[QUESTION] How can I reduce business downtime cause by network problems?
[ANSWER] We have software that will alert us to problems on your network. Many times we know about the problems before you do.

SALES
[QUESTION] Do you take credit cards?
[ANSWER] Yes, we accept Visa / Mastercard

SUPPORT
[QUESTION] What parts of the valley do you service?
[ANSWER] We service Businesses throughout the Phoenix Metro area.

[QUESTION] How can I make sure my network is secure.
[ANSWER] We can do a security audit. We would be looking at how you connect to the internet, who has access to your files and what security updates had been applied to your software.

[QUESTION] I have some new employees. How can I get them setup on the network?
[ANSWER] We can help. We can completely administer your network or we can train someone at your organization how to do these tasks

[QUESTION] Do you offer support contracts and what would be the advantage?
[ANSWER] We offer support contracts. The advantage would be monitoring of network equipment remotely to reduced downtime. We would setup and schedule  preventative maintenance on servers and workstations. We can give you a special rate for those that sign a service agreement.

BILLING
[QUESTION] How will you bill?
[ANSWER] You will receive a detailed bill at the time of service.

[QUESTION] What are the payment terms?
[ANSWER] Payment are due at time of service.

[QUESTION] Can I request work to be done after hours?
[ANSWER] Yes, we can arrange for work to be done when it is convent for you. Work done not during our normal business hours will incur a additional Charge per hour.