SUPPORT |
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Q: How long will it take for someone to respond in case of an emergency? |
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We will assign the first available technician to your emergency, even pulling them off a none critical service call if necessary. |
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Q: How can I reduce business downtime caused by network problems?
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We have software that will alert us to problems on your network. Many times we know about the problems before you do. |
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Q: What parts of the valley do you service? |
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We service Businesses throughout the entire Phoenix Metro area. |
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Q: How can I make sure my network is secure? |
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We can do a security audit. We will be looking at how you connect to the internet, who has access to your files and what security updates have been applied to your software. |
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Q: I have some new employees. How can I get them setup on the network? |
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We can help. We can completely administer your network or we can train someone at your organization how to do these tasks. |
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Q: Do you offer support contracts and what would be the advantage? |
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YES, we do offer support contracts.
The advantages include:
- Continuous monitoring of network equipment remotely to reduce downtime. We'll probably know about a problem and fix it, before it effects you.
- We setup and schedule preventative maintenance on your servers and workstations.
- One point of contact for all of your IT needs.
- One predictable payment each month.
Give us a call today, to see what we can do for you! |
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BILLING |
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Q: How will you bill? |
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You will receive a detailed bill at the time of service. |
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Q: What are the payment terms? |
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Payment is due at time of service. |
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Q: Can I request work to be done after hours? |
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YES, we can arrange for work to be done when it is convenient for you. Work done not during our normal business hours will incur an additional charge per hour. |
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Q: Do you take credit cards? |
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Yes, we accept Visa / MasterCard / Discover / American Express |
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